Sunday, August 24, 2025
  • GMC
  • Webmail
  • Contact Us
  • About BBS
  • Privacy & Policy
ENG
DZO
BBSCL Logo
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • Announcement
  • More
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule
Radio Live
No Result
View All Result
BBSCL logo
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • Announcement
  • More
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule
No Result
View All Result
BBSCL logo

RCSC encourages public to use Service Evaluation Tool for efficient service delivery 

August 13, 2023
in Other Stories, Sci/Tech
Reading Time: 2 mins read
0
0
SHARES
8
VIEWS
Share on FacebookShare on Twitter

As part of the ongoing civil service reforms, the Royal Civil Service Commission has introduced a formal feedback platform. Called the Service Evaluation Tool, the platform allows citizens to give feedback on public services including forestry, census, land transaction, and trade licensing among others offered by the civil servants and the public servants. Although it has been more than a year since its launch, the Commission says not many people are aware about it.

The Service Evaluation Tool is a formal platform for citizens to rate the quality of public services.

It is to ensure that services of all kinds are delivered most efficiently and effectively.

According to the RCSC, public raise feedback and opinions regarding public services on social media and other informal platforms. But, the Commission said, these opinions cannot be considered formal or relied upon for decision-making.

Out of the 118 public services available in the country, only 30 are included in the tool for public feedback as of today.

The RCSC plans to include the rest of the services in the tool in the next one to two years.

The Commission says the system will not only promote accountability of the service providers but will allow service users to play a vital role in enhancing public service delivery.

“This is in fact the right forum, the right platform, for you to complain because thereafter it will be analyzed by an independent agency and subsequently the report would be generated to the agency that has been assessed and they will do the corrective measures in order to improve service delivery for all,” said Lhendup Wangchu, RCSC Commissioner.

The Service Evaluation Tool comprises feedback channels where it will send SMS to the citizens that will direct them to the SET website if the user is literate.

For the illiterate ones, the commission reaches out randomly to service users seeking their feedback through telephone interviews. Public can also directly visit the SET website to give feedback.

To use the feedback platform, individuals will have to provide their Citizenship Identity Card Number and Date of Birth. However, the Commission says, their identity will remain confidential.

“Once they provide their credentials then those people or the officers working in the RCSC will or the focal officers for that will also not have access to their identification because that will be at the back end of the IT system. So, we can only see the feedback and the kind of feedback based on the ten questions,” said Krishna Lungeli, Assistant Human Resource Officer of RCSC.

So far, the Commission has created awareness among local leaders in the Dzongkhag Tshogdu of 15 districts.

Since its launch in February last year, over eleven thousand people have used the tool to give their feedback.

Kinzang Lhadon

Edited by Phub Gyem

Previous Post

His Holiness the Je Khenpo presides over Zhiwai Jinsey of Chenrezi at Maedtsho Gewog, Lhuentse

Next Post

Druk Phuensum Tshogpa declares three more candidates

Next Post
Druk Phuensum Tshogpa declares three more candidates

Druk Phuensum Tshogpa declares three more candidates

Wangdue Phodrang district administration yet to obtain clearances for new proposed landfill site

Wangdue Phodrang district administration yet to obtain clearances for new proposed landfill site

Her Majesty the Queen Mother Sangay Choden Wangchuck inaugurates RENEW Community Service Centre in Tsirang

Her Majesty the Queen Mother Sangay Choden Wangchuck inaugurates RENEW Community Service Centre in Tsirang

Please login to join discussion

RECOMMENDED NEWS

Menstrual hygiene remains a challenge

Menstrual hygiene remains a challenge

8 years ago
3
MoAF to distribute chain link fencing to farmers

MoAF to distribute chain link fencing to farmers

3 years ago
6

Need for crematorium at Jangbi Chiwog in Trongsa

4 years ago
1
Bhutan to receive funds from JICA for reconstruction of bridges

Bhutan to receive funds from JICA for reconstruction of bridges

9 years ago
3

BROWSE BY CATEGORIES

  • Accidents (15)
  • Agriculture (484)
  • Announcement (193)
  • Audience Survey Report (1)
  • Business (776)
  • Crime/Legal (382)
  • Culture (52)
  • Development (59)
  • Disaster (57)
  • Economy (304)
  • Education (439)
  • Entertainment (19)
  • Environment (79)
  • Feature (66)
  • Featured (9)
  • Festival (84)
  • GMC (20)
  • Headlines (8)
  • Health (655)
  • HYDROPOWER (1)
  • Legal (62)
  • Literature (10)
  • Livestock (81)
  • Media (27)
  • Other Stories (5,935)
  • Politics (422)
  • RCSC (2)
  • Recent stories (7)
  • Religion (46)
  • Sci/Tech (726)
  • Social (614)
  • Sports (482)
  • Technology (202)
  • Tourism (25)
  • Uncategorized (13,873)
  • Video (142)
  • Video Story (258)
  • Wildlife (43)

BROWSE BY TOPICS

Tender Announcement Vacancy Announcement

POPULAR NEWS

  • BPC’s investigation rules out transformer short circuit as Damchhu forest fire cause

    Viral video of Bhutanese man assaulted by locals and police in Jaigaon sparks safety concerns

    0 shares
    Share 0 Tweet 0
  • Gelephu Mindfulness City opens recruitment drive for Bhutanese professionals

    0 shares
    Share 0 Tweet 0
  • Authorities link 23 TikTok accounts to online shopping-based gambling, freeze 26 other bank accounts

    0 shares
    Share 0 Tweet 0
  • A centenarian’s recipe to longevity

    0 shares
    Share 0 Tweet 0
  • Trongsa Viewpoint Resort up for auction once again

    0 shares
    Share 0 Tweet 0
BBSCL

Bhutan Broadcasting Service (BBS) is Bhutan’s primary national broadcaster, delivering diverse news and entertainment in multiple languages, fostering cultural understanding and public knowledge.

Follow us on social media:

Recent News

  • Three education consultancies notified of suspension say they seek clarity and plan to appeal against authority’s decision
  • Two cases involving 13 smuggled puppies intercepted since last year
  • New processing centre brings hope to Bangyul Cotton Farmers’ Detshen
  • Chamkuna road, stretch between Phuentshogling Thromde and Amochhu Bridge leaves commuters frustrated
  • Special Olympics Bhutan contributes sports gear worth Nu 430,000 to inclusive schools

News Category

  • Accidents
  • Agriculture
  • Announcement
  • Audience Survey Report
  • Business
  • Crime/Legal
  • Culture
  • Development
  • Disaster
  • Economy
  • Education
  • Entertainment
  • Environment
  • Feature
  • Featured
  • Festival
  • GMC
  • Headlines
  • Health
  • HYDROPOWER
  • Legal
  • Literature
  • Livestock
  • Media
  • Other Stories
  • Politics
  • RCSC
  • Recent stories
  • Religion
  • Sci/Tech
  • Social
  • Sports
  • Technology
  • Tourism
  • Uncategorized
  • Video
  • Video Story
  • Wildlife
  • GMC
  • Webmail
  • Contact Us
  • About BBS
  • Privacy & Policy

© 2024 BBSCL. All rights reserved.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • Announcement
  • More
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule

© 2024 BBSCL. All rights reserved.