Saturday, June 7, 2025
  • Contact Us
  • About BBS
  • Privacy & Policy
ENG
DZO
BBSCL Logo
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • More
    • Announcement
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule
Radio Live
No Result
View All Result
BBSCL logo
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • More
    • Announcement
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule
No Result
View All Result
BBSCL logo
Radio LIVE

BoBConnect Agents could lose agent-ship if they do not follow due process for banking services

July 25, 2021
in Uncategorized
Reading Time: 2 mins read
0
0
SHARES
5
VIEWS
Share on FacebookShare on Twitter

BoB’s Agency Banking, BoBConnect Agents could lose their agent-ship if they do not follow due process for banking services. This is following the recent case in Gelegphu where a woman lost all her savings after losing her mobile phone. 

“As per the agreed Standard Operating Procedure, customers should come to the agent in person and they have to produce an identity card. With regard to the Gelegphu case, the agents have verified only the one-time password (OTP), and not the customer and the CID. If the agents verified CID and the person, such fraud wouldn’t have happened in the first place,” said Ugyen Tenzin, Head of BoB’s Mobile and Agency Banking.

He said strict actions will be taken against the agents henceforth if they fail to follow the due process. “The customer had lodged a complaint with the police and it is being investigated. Once it is complete, we will get a report and the bank will decide on what actions to take on the matter.”

Last month, Mamta Darjay from Gelegphu lost all her savings from her BoB savings account. She came to know about it only after an agent visited her home to inform her she has withdrawn Nu 10,000 in excess. She runs a canteen at one of the automobile workshops in the new Industrial Service Centre in Gelegphu. On June 6 she lost her mobile phone from the canteen. With most of her personal details stored on the phone, the thief was able to empty her account of Nu 595,000 through the BoB’s Agency Banking, BoBConnect Agents. The suspect, an Indian national, identified as an auto electrician in the same workshop withdrew the money from five Agency Banking in Gelegphu till June 9. He left for India on June 17.

Following the incident, the woman had accused five agents in Gelegphu of not following due process for cash withdrawals. She also alleged that the five agents should be held accountable for losing her life savings.

Ugyen Tenzin from the BoB said there were also lapses on the woman’s part as she did not notify the bank when she lost her phone. “The bank would like to request customers not to  share their personnel details, not to store them in their phone, and not to share with anyone else.”

The BoB initiated BoBConnect Agents in 2017 to facilitate services such as fund transfers and cash withdrawals among others. The bank appoints agents in communities. And the agents are given some amount as commission. The service is provided through OTP, meaning a request for withdrawal will be initiated after the client show the OTP received on their mobile phones from the bank. The client is also required to provide a citizenship identity card/work permit and account numbers for identification. People can withdraw a maximum of Nu 10,000 at a time.

Choni Dema

 

Previous Post

EMA approves Moderna for teenagers

Next Post

Health ministry initiates home-based vaccination for people with mobility issues

Next Post

Health ministry initiates home-based vaccination for people with mobility issues

Farmer's first try at mass cultivation of Shiitake a failure in Zhemgang

Essence of Bhutanese Cuisine from Dru Na Gu

Please login to join discussion

RECOMMENDED NEWS

Unreliable diesel supply at Tingtibi fuel depot frustrates travellers

Unreliable diesel supply at Tingtibi fuel depot frustrates travellers

1 year ago
4
Paying tax made easier for Small and Micro Businesses, BETA App

Paying tax made easier for Small and Micro Businesses, BETA App

4 years ago
51

Stewardship project preserving local cuisine in Norbugang

4 years ago
5

Audit observes deficiencies and lapses in Chhukha costing gov’t close to Nu 14 M

3 years ago
8

BROWSE BY CATEGORIES

  • Accidents (14)
  • Agriculture (426)
  • Announcement (174)
  • Audience Survey Report (1)
  • Business (744)
  • Crime/Legal (367)
  • Culture (47)
  • Development (51)
  • Disaster (57)
  • Economy (278)
  • Education (413)
  • Entertainment (13)
  • Environment (61)
  • Feature (65)
  • Featured (6)
  • Festival (78)
  • GMC (14)
  • Headlines (9)
  • Health (622)
  • Legal (52)
  • Literature (9)
  • Livestock (75)
  • Media (25)
  • Other Stories (5,574)
  • Politics (419)
  • RCSC (1)
  • Recent stories (5)
  • Religion (45)
  • Sci/Tech (709)
  • Social (516)
  • Sports (449)
  • Technology (190)
  • Tourism (19)
  • Uncategorized (13,866)
  • Video (136)
  • Video Story (249)
  • Wildlife (42)

BROWSE BY TOPICS

Tender Announcement Vacancy Announcement

POPULAR NEWS

  • BPC’s investigation rules out transformer short circuit as Damchhu forest fire cause

    Viral video of Bhutanese man assaulted by locals and police in Jaigaon sparks safety concerns

    0 shares
    Share 0 Tweet 0
  • Gelephu Mindfulness City opens recruitment drive for Bhutanese professionals

    0 shares
    Share 0 Tweet 0
  • Newspaper accuses DPT candidate of political ploy

    0 shares
    Share 0 Tweet 0
  • A centenarian’s recipe to longevity

    0 shares
    Share 0 Tweet 0
  • 40 companies risk closure over failure to submit financial reports

    0 shares
    Share 0 Tweet 0
BBSCL

Bhutan Broadcasting Service (BBS) is Bhutan’s primary national broadcaster, delivering diverse news and entertainment in multiple languages, fostering cultural understanding and public knowledge.

Follow us on social media:

Recent News

  • Phuentshogling Thromde installs reverse vending machine to promote recycling
  • Fixed deposit interest to be taxed at 10% under proposed Income Tax Bill
  • Yonphula Specialised Rehabilitation School to open next month
  • RMA to roll out seven new measures for loan repayment support
  • National Housing Strategy to be ready by September

News Category

  • Accidents
  • Agriculture
  • Announcement
  • Audience Survey Report
  • Business
  • Crime/Legal
  • Culture
  • Development
  • Disaster
  • Economy
  • Education
  • Entertainment
  • Environment
  • Feature
  • Featured
  • Festival
  • GMC
  • Headlines
  • Health
  • Legal
  • Literature
  • Livestock
  • Media
  • Other Stories
  • Politics
  • RCSC
  • Recent stories
  • Religion
  • Sci/Tech
  • Social
  • Sports
  • Technology
  • Tourism
  • Uncategorized
  • Video
  • Video Story
  • Wildlife
  • Contact Us
  • About BBS
  • Privacy & Policy

© 2024 BBSCL. All rights reserved.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • More
    • Announcement
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule

© 2024 BBSCL. All rights reserved.