Despite the National Digital Identity (NDI) offering secure access to online services, many villagers remain unaware of it and are not using the platform. To bridge this gap, the GovTech Agency is conducting awareness programmes in Pema Gatshel, bringing the digital platform closer to the people.
The government is integrating all e-services and personal records through the NDI app, which will become the primary gateway to public services.
However, in remote communities like Tsatsi Chiwog under Nanong Gewog, and Chimoong Chiwog in Chimoong Gewog, many residents had only heard of the app. They didn’t understand its purpose or benefits.
The awareness programme has been eye-opening and helpful for many participants.
“Until now, we had to carry all our documents in hard copy. With the NDI app on our phones, things will become much easier. We won’t need to bring physical papers anymore,” said Pema Yangzom, a participant from Nanong Gewog.
“We can now access many services from home, like submitting documents for loan applications, birth registrations, land transactions, and other legal processes,” said Tashi Tobgay, another participant from Nanong Gewog.
“We no longer need to travel to offices to access services. We can do it from where we are. I also plan to help others who couldn’t attend the programme get registered and set up the app,” said Mitsi Wangmo, a participant from Chimoong Gewog.
During the awareness sessions, facilitators helped participants with a smartphone to install and register on the NDI app. They have learned to access services digitally.
Local leaders hope this will allow them to redirect focus towards community development.
Chimoong Mangmi Thinley Jamtsho said, “Now that people can access services through this app, we’ll have more time to focus on development work in our community.”
With growing awareness of the NDI app, public services are likely to be more efficient, accessible, and inclusive.
Thinley Dorji, Pema Gatshel
Edited by Sangay Chezom
