To improve public service delivery, the Prime Minister’s Office today launched the Integrated Service Centre and the Public Service Contact Centre, aimed at facilitating access to multiple government services through a single centre.
The new one-stop centres are designed to bring together a wide range of public services under a single roof, aimed at simplifying procedures, reducing turnaround time, and enhancing service delivery.
“People face challenges such as having to go to various offices to get the services they need. Therefore, this is an alternative centre to facilitate services for people, and we have measures in place to provide services based on the laws of the respective agencies,” said Ugyen Rinzin, Deputy Chief Programme Officer, Public Service Delivery Division, PMO.
The Integrated Service Centre will offer services from multiple agencies, eliminating the need for people to visit various offices.
Meanwhile, the Public Service Contact Centre, through the toll-free number 1199, will serve as a helpline and digital access point, allowing citizens to inquire and follow up on services via phone, email, or online.
Currently, 56 services from 49 agencies can be availed such as civil registration, trade and transport permits, business licensing, and forestry-related services from various government agencies among others.
And there are plans to expand the services available on the platform and provide same services in all districts, gewogs and community information centres.
“The platform is similar to G2C. The toll-free number is 1199, which is in use on the G2C platform. The G2C platform provided online services while the new Integrated Service Centre will cater to walk-in clients as well as an alternative platform,” added Ugyen Rinzin, Deputy Chief Programme Officer, Public Service Delivery Division, PMO.
The initiative is part of the 13th Five-Year Plan aimed at enhancing public service delivery. The Government of India funded the project.
Sangay Chozom
Edited by Kipchu
