Saturday, June 28, 2025
  • Webmail
  • Contact Us
  • About BBS
  • Privacy & Policy
ENG
DZO
BBSCL Logo
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • More
    • Announcement
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule
Radio Live
No Result
View All Result
BBSCL logo
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • More
    • Announcement
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule
No Result
View All Result
BBSCL logo
Radio LIVE

Safety-based process of facilitating stranded people delaying the service delivery, 1010

January 14, 2021
in Uncategorized
Reading Time: 3 mins read
0
0
SHARES
2
VIEWS
Share on FacebookShare on Twitter

With some 8,000 people from 20 districts stranded due to the ongoing lockdown in Thimphu, a lot of people are raising concerns on the toll-free number 1010 through social media forums. Many are complaining of a delayed response and a slow service delivery. But as per Public Service Call Centre, with community transmission in Thimphu, there are a lot of processes involved which is delaying the service delivery.

His Majesty’s Secretariat set up the centre on August 18 last year under the name, Help Desk 1010, to attend calls and address various problems the public face during the lockdown.

Attending to a thousand calls every day, the volunteers at the Public Service Call Centre stationed at the NRDCL office in Thimphu continue to receive and attend queries related to stranded calls. Inquiries from stranded people are the most common calls, the team has been receiving.

“The most common one is from the stranded people. A few of them are with their cousins and friends while some of them have come on medical grounds to be operated but could not. Within Thimphu, we were able to facilitate a few of them by getting them an e-pass. But in other districts, it’s quite difficult,” said Karma Selden, a DeSuup volunteer at the centre.

She added that “there are some stranded who do not have a car and they can’t go and they request us to do it faster. And we accordingly try and help them.”

“We understand that everybody is frustrated at this moment but we are trying hard. There might be issues with a few cases, but then we are following up on it,” said Sonam Chophel, another DeSuup.

As per officials from the centre, unlike the first lockdown, the second one is different. With evidence of community transmission in Thimphu, a lot of stringent rules are in place.

“As soon as we get a call, it gets registered and then the case comes to the desk, we call it a management team, it’s actually the team that does all the assessment and see if the cases really need to be approved. And that depends on the criteria that we have, the criteria that we have right now is we prioritize on the death and illness cases and then we have a lot of processes here,” said Namgay Wangchuk, the deputy chief program officer in the Prime Minister’s Office.

“So first the case has to be approved, and then if it’s approved, then we need to send it to the ministry of health for clearances in terms of trying to see if the person is a primary contact, or whether he or she is from a red zone area,” he added.

After this process, the officials issue the e-permit and do validations.

“Finally, if the cases are approved, when everything is done after we get the results from RCDC which takes at least 12 hours right now. After that, then we facilitate their movement towards their dzongkhags,” officials said.

The help desk officials added that under the given circumstances, everyone’s case is an emergency and urgent. But the risk of outbound travellers carrying the virus to the unaffected districts is higher.

“Ensuring to curtail the transmission of the disease within the society, we have a lot of stringent rules in place. And that’s why we need to be cautious and it takes a lot of time in terms of delivering services,” said Namgay Wangchuk.

For now, those who are experiencing hardships during testing times, being patient is the only key for everything to come in place.

Sonam Pem  

Previous Post

Good day at work for Bhutanese Chenchos in the Hero I-League

Next Post

All contacts of the first positive case in Trongsa test negative three times

Next Post

All contacts of the first positive case in Trongsa test negative three times

Dorji Lopen appoints three new Kudrungs

New Telegangchhu bridge

Please login to join discussion

RECOMMENDED NEWS

LG continues to be the most corrupt agency

LG continues to be the most corrupt agency

8 years ago
2

Preferential Trade Agreement to reduce trade barriers between Bhutan and Bangladesh

4 years ago
4

First woman president to lead a political party

13 years ago
5

Voluntary religious group helps humble families conduct rituals for departed souls

2 years ago
8

BROWSE BY CATEGORIES

  • Accidents (14)
  • Agriculture (439)
  • Announcement (179)
  • Audience Survey Report (1)
  • Business (759)
  • Crime/Legal (370)
  • Culture (48)
  • Development (57)
  • Disaster (57)
  • Economy (289)
  • Education (419)
  • Entertainment (16)
  • Environment (66)
  • Feature (65)
  • Featured (6)
  • Festival (81)
  • GMC (14)
  • Headlines (5)
  • Health (630)
  • Legal (53)
  • Literature (9)
  • Livestock (76)
  • Media (26)
  • Other Stories (5,687)
  • Politics (419)
  • RCSC (1)
  • Recent stories (6)
  • Religion (45)
  • Sci/Tech (712)
  • Social (548)
  • Sports (456)
  • Technology (191)
  • Tourism (22)
  • Uncategorized (13,868)
  • Video (141)
  • Video Story (257)
  • Wildlife (42)

BROWSE BY TOPICS

Tender Announcement Vacancy Announcement

POPULAR NEWS

  • BPC’s investigation rules out transformer short circuit as Damchhu forest fire cause

    Viral video of Bhutanese man assaulted by locals and police in Jaigaon sparks safety concerns

    0 shares
    Share 0 Tweet 0
  • Gelephu Mindfulness City opens recruitment drive for Bhutanese professionals

    0 shares
    Share 0 Tweet 0
  • A centenarian’s recipe to longevity

    0 shares
    Share 0 Tweet 0
  • 40 companies risk closure over failure to submit financial reports

    0 shares
    Share 0 Tweet 0
  • Post-mortem confirms foul play: Progress in investigation of 24-year-old woman’s death

    0 shares
    Share 0 Tweet 0
BBSCL

Bhutan Broadcasting Service (BBS) is Bhutan’s primary national broadcaster, delivering diverse news and entertainment in multiple languages, fostering cultural understanding and public knowledge.

Follow us on social media:

Recent News

  • Lead exposure may be contributing to high anaemia levels among children in Bhutan
  • MoIT imposes moratorium on issuance of taxi driving licence
  • Book on temples and monasteries of Trongsa’s Drakteng wins Dzongkha Booker Prize
  • Shumar Cheden Tshephel Detshen becomes self-reliant with own milk processing unit
  • Fire risk from phones at fuel depot low but never non-existent

News Category

  • Accidents
  • Agriculture
  • Announcement
  • Audience Survey Report
  • Business
  • Crime/Legal
  • Culture
  • Development
  • Disaster
  • Economy
  • Education
  • Entertainment
  • Environment
  • Feature
  • Featured
  • Festival
  • GMC
  • Headlines
  • Health
  • Legal
  • Literature
  • Livestock
  • Media
  • Other Stories
  • Politics
  • RCSC
  • Recent stories
  • Religion
  • Sci/Tech
  • Social
  • Sports
  • Technology
  • Tourism
  • Uncategorized
  • Video
  • Video Story
  • Wildlife
  • Webmail
  • Contact Us
  • About BBS
  • Privacy & Policy

© 2024 BBSCL. All rights reserved.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • More
    • Announcement
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule

© 2024 BBSCL. All rights reserved.