The one year review of the Hospital Administration and Management Transformation was presented to the hospital staff, yesterday. The initiative is undertaken every year to evaluate service delivery and to enhance the quality of services delivered to the public.
The Quality Assurance and Standard Division (QASD) under the Ministry of Health evaluated the status of health services in the country. Some of the indicators used were patient satisfaction, OPD functionality, equipment utilisation, and service delivery time and bed occupancy. Sixteen grade I BHUs and 23 hospitals, including three regional referral hospitals, were evaluated.
The Programme Officer of QASD, Tshering Choeda, said the programme was implemented three years ago in order to improve the efficiency services of the patients with effective utilisation of all the staff, hospital resources starting from equipment, instrument.
As per the Annual Health Bulletin report 2012, Gelegphu Central Regional Referral Hospital has attended to the second highest number of patients following the National Referral Hospital in Thimphu. The programme officer said the overall performance of health services in Bhutan is over 95 percent.
“Once we reach the optimum utilization rate we are trying our best to keep it at the same level.”
To further improve the health service facility in the country QASD will soon be implementing the 5s in central and eastern region. 5s stands for sort, sweep, sanitize, standardise and sustain. It has already been implemented in Gedu and Chhukha. It will be implemented in Yebilaptsa, Zhemgang, Trashigang and Rangjung soon.
