Tuesday, July 15, 2025
  • Webmail
  • Contact Us
  • About BBS
  • Privacy & Policy
ENG
DZO
BBSCL Logo
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • Announcement
  • More
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule
Radio Live
No Result
View All Result
BBSCL logo
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • Announcement
  • More
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule
No Result
View All Result
BBSCL logo

BoB launches customer feedback terminals to improve quality of banking services

April 28, 2018
in Uncategorized
Reading Time: 1 min read
0
0
SHARES
11
VIEWS
Share on FacebookShare on Twitter

To enable the customers to provide instant feedbacks on the service provided by the Bank of Bhutan (BoB), it launched customer feedback terminals at two of its largest branches in Thimphu and Phuentshogling today.

The customer Feedback Terminal is a device which allows customers to give instant feedback easily by touching the screen of the terminal with options to select varying levels of satisfaction.

A customer can select the level of satisfaction on the service received after completing their transaction.

The introduction of this facility is an attempt to enhance the customer experience and a step towards achieving the bank’s aim of providing customer centric services, ensuring customer delight, and maintaining a culture of continuous improvement in customer service.

“Customer feedback terminal is a very simple technology that gives a choice of five levels of satisfaction for a customer to choose. This system will provide an opportunity for our customers to give real time feedback,” said the Chief Executive Officer (CEO) of BoB, Pema N. Nadik.

The feedback reports received from the customer feedback terminals will be produced at periodic intervals and use as a monitoring tool to assess the performance of the employees.

“With this feedback we will be able to access the level of our customer service and institute targeted interventions in terms of trainings and counselling to encourage our staff to continue to improve their services,” continued the CEO.

Established in 1968, the BoB is Bhutan’s first bank. Apart from branch offices in the districts, its services are widespread at the community level as well.

 

Previous Post

Bhutan to import 10Gbps internet bandwidth from Bangladesh

Next Post

His Majesty visits Gangteng Sa-Ngag Choeling Monastery

Next Post
His Majesty visits Gangteng Sa-Ngag Choeling Monastery

His Majesty visits Gangteng Sa-Ngag Choeling Monastery

Managing waste along Thimphu-Phuentshogling highway gets tougher

Managing waste along Thimphu-Phuentshogling highway gets tougher

Following RSTA’s luggage fare system is way to avoid paying extra charges

Following RSTA's luggage fare system is way to avoid paying extra charges

Please login to join discussion

RECOMMENDED NEWS

In need for a motorable bridge over Kurichhu, Tsamang Gewog in Monggar

4 years ago
1

Creating a database on moths

13 years ago
2
Potential artificial lake formation raises alarm in Phuentshogling, landslide threatens village

Potential artificial lake formation raises alarm in Phuentshogling, landslide threatens village

2 years ago
27

Bhutanese women forefront in nature conservation

13 years ago
5

BROWSE BY CATEGORIES

  • Accidents (15)
  • Agriculture (456)
  • Announcement (182)
  • Audience Survey Report (1)
  • Business (766)
  • Crime/Legal (374)
  • Culture (50)
  • Development (58)
  • Disaster (57)
  • Economy (296)
  • Education (427)
  • Entertainment (17)
  • Environment (69)
  • Feature (65)
  • Featured (7)
  • Festival (82)
  • GMC (14)
  • Headlines (5)
  • Health (638)
  • HYDROPOWER (1)
  • Legal (53)
  • Literature (9)
  • Livestock (77)
  • Media (26)
  • Other Stories (5,773)
  • Politics (419)
  • RCSC (1)
  • Recent stories (6)
  • Religion (45)
  • Sci/Tech (719)
  • Social (567)
  • Sports (463)
  • Technology (194)
  • Tourism (23)
  • Uncategorized (13,869)
  • Video (141)
  • Video Story (257)
  • Wildlife (42)

BROWSE BY TOPICS

Tender Announcement Vacancy Announcement

POPULAR NEWS

  • BPC’s investigation rules out transformer short circuit as Damchhu forest fire cause

    Viral video of Bhutanese man assaulted by locals and police in Jaigaon sparks safety concerns

    0 shares
    Share 0 Tweet 0
  • Gelephu Mindfulness City opens recruitment drive for Bhutanese professionals

    0 shares
    Share 0 Tweet 0
  • A centenarian’s recipe to longevity

    0 shares
    Share 0 Tweet 0
  • 40 companies risk closure over failure to submit financial reports

    0 shares
    Share 0 Tweet 0
  • Post-mortem confirms foul play: Progress in investigation of 24-year-old woman’s death

    0 shares
    Share 0 Tweet 0
BBSCL

Bhutan Broadcasting Service (BBS) is Bhutan’s primary national broadcaster, delivering diverse news and entertainment in multiple languages, fostering cultural understanding and public knowledge.

Follow us on social media:

Recent News

  • BFF Youth League 2025 wraps up with four clubs crowned champions
  • Bhutan to jointly launch satellite with Japan’s Chiba Institute of Technology
  • Paro District Court sentences Indian national to 17 years in prison for illicit trafficking of narcotic drugs
  • Bhutan launches Summer Skills Programme to boost TVET through global collaboration
  • From the King’s hand to the family’s altar

News Category

  • Accidents
  • Agriculture
  • Announcement
  • Audience Survey Report
  • Business
  • Crime/Legal
  • Culture
  • Development
  • Disaster
  • Economy
  • Education
  • Entertainment
  • Environment
  • Feature
  • Featured
  • Festival
  • GMC
  • Headlines
  • Health
  • HYDROPOWER
  • Legal
  • Literature
  • Livestock
  • Media
  • Other Stories
  • Politics
  • RCSC
  • Recent stories
  • Religion
  • Sci/Tech
  • Social
  • Sports
  • Technology
  • Tourism
  • Uncategorized
  • Video
  • Video Story
  • Wildlife
  • Webmail
  • Contact Us
  • About BBS
  • Privacy & Policy

© 2024 BBSCL. All rights reserved.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • Home
  • Business
  • Politics
  • Sports
  • Education
  • Announcement
  • More
    • Audience Survey Report
    • Programme
    • Radio Dzo-Channel Schedule
    • Radio Mix-Channel Schedule

© 2024 BBSCL. All rights reserved.