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Insurance not an Assurance

Pema Namgay, Kanglung

Feb 17 2013

Delay-Insurance.The delay in issuance of insurance claims to people affected by natural calamities in Trashigang impedes reconstruction work and causes distress.

Rinchen Dorji, a retired army personnel, lives with his relatives after his house in Pangthang, Tashigang, was gutted by a fire, last year. Rinchen Dorji had availed of the Rural Housing Insurance Scheme, and was entitled to a sum of one hundred thousand ngultrum as insurance, but a year has lapsed and he continues to wait for his insurance amount to rebuild his damaged house.

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Rinchen’s wife, Dema, says, “We paid tax when the government asked us to pay, but when we are in need; the government is not helping us. With the insurance money, we want to construct a house, even a hut; we want to have our own house”.

BBS learnt that the insurance payment was delayed after concerned Dzongkhag officials submitted an incomplete report to the Royal Insurance Corporation of Bhutan. The RICBL has now received a complete report from the Dzongkhag and is expected to release the insurance payment soon.

The delay has, however, grieved and disillusioned Rinchen and his family. Dema points out that the two of them have no other source of income, “We don’t receive salaries. My husband’s pension money has already been spent. We are getting old now, and we will soon have no strength to construct a house. We are worried about our future”.

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One comment on “Insurance not an Assurance

  1. Loden Rangjung on said:

    This is probably not the first case of its kind while it comes to repayment of the insurance by RICBL.

    Why so reluctant to pay the money back? There are so many minor details to be fulfilled. Yes, we respect your policies on completing the formalities for many good reasons. But make this procedure faster to reach the timely service. Change the old business strategies for this too. RICBL must not devalue somebody’s life over their business motive. You monopoly cannot play with lives of people.
    As in this case, the lapses come from the finance officials & accountants from the Dzongkhags, or concerned head offices in the ministries, corporations or companies, etc. They must be charged for being irresponsible in their duty as they are paid to do this work. How ridiculous to see the victims wait one year because of the incomplete work and carelessness of one or two individuals. Remember, they would have been sued in the West, and such moment is not far for Bhutan too!
    People are changing with time. So, let’s stop our traditional mentality to be complacent & careless at work.

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